Adviser - Citizens Advice
Would you like to contribute to your local community and gain valuable experience in the voluntary sector? We would like to hear from you.
Citizens Advice Runnymede and Spelthorne (CARS) provides valuable advice to over 4,000 people a year, helping them with over 12,000 different issues, including housing, debt, benefits, and employment. The majority of this impact has come from our wonderful volunteers.
We are looking for new Volunteer Advisers who will help Citizens Advice Runnymede and Spelthorne deliver our advice services to more people in our local community. Working with our team of Advisers and Supervisors, the role will include the following:
· Complete an introduction to Citizens Advice and training for the Adviser role which will comprise of independent and group learning
· Talk to clients over the phone or face to face (when this service resumes) to explore the issue
· Find information about the clients’ problems and help them to understand their options
· Support clients to take action to resolve their problems. This might include drafting or writing letters, making phone calls, or referring the client to another organisation
· Write a summary of the clients’ problems and what action you’ve taken
· Look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor
What skills do I need?
You don’t need specific qualifications or skills but you’ll need to:
· Be friendly and approachable
· Be non-judgmental and respect views, values and cultures that are different to your own
· Have good listening skills
· Have excellent verbal and written communication skills
· Have basic numeracy and IT skills
· Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
· Be willing to undertake training in your role
Posted for
Citizens Advice Runnymede and Spelthorne (SP)
Interests
- Children
- Disability
- Families and Parenting
- Homeless and Housing
- Older People
- Young People
Activities
- Advice and Information
Details
- Age restrictions
18 and above - DBS check required
- Equal Opportunities Policy
- Health and Safety Policy
- Ongoing support
- Training provided
- Volunteer induction
- Volunteer Policy
- Volunteers covered by insurance
When can I volunteer?
Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
---|---|---|---|---|---|---|---|
Morning | Yes | Yes | Yes | Yes | Yes | No | No |
Afternoon | Yes | Yes | Yes | Yes | Yes | No | No |
Evening | No | No | No | No | No | No | No |
Availability Details
We are a small and friendly team based at Addlestone and Sunbury and we request a commitment of 2 half days per week or 1 full day once you are advice trained and on the rota.
Location
The Old Library
Addlestone
Surrey
KT15 1RW
41-43 Staines Rd
Sunbury-on-Thames
Surrey
TW16 7AB
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