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Bereavement Support Volunteer (CSVA)

To provide bereavement support to bereaved families and friends after the death of patients who have been under the care of the hospice.

Time commitment Flexible commitment of around 24 hours per month.

You are expected to support a minimum of 3 clients at any one time, usually meeting them for 50 minutes every week. Plus time for writing a note of the meeting.

You are also expected to support one or more other Bereavement Service activities such as the monthly Relatives Evening, the Walk and Talk or one of the Bereavement Cafes.

Plus you must attend monthly group supervision sessions (2 hours) and bi-monthly Bereavement Service team meetings (Tuesdays 9.30 – 1 p.m.).

Tasks and activities

• To offer bereavement support to individual clients either in the Hospice or in their homes.

• To keep written records of each session with clients and to write a closing summary on each case (subject to consent and data protection regulations). Cases to be discussed with your supervisor. Records must be kept in the Bereavement Team office.

• To attend monthly group supervision sessions with a named supervisor

• To attend the bi-monthly Bereavement Team meeting.

• To attend the relatives' evening alternate months (including the discussion session after the meeting) and to find a replacement if you are unable to come.

• To attend an annual review meeting.

• To attend ongoing training and development as required.

• To accept the guidance and decisions of the Bereavement Service Coordinator and the Carers’ and Family Lead.

• To abide by Princess Alice Hospice policies with particular reference to the Confidentiality, Equality and Diversity, Lone Worker and Volunteering Policies.

• To share with those responsible for the Service any personal pressures. This may require flexibility in your Bereavement Support commitment including, if necessary, temporary or permanent withdrawal, thus enabling us to maintain a consistent service.

Training Dates: every Friday 10th January – 3 April inclusive. Time: 9.30 – 16.00

What skills do I need?

Skills and personal qualities

• Have a genuine interest in other people, willing to listen to clients’ ‘stories’ with sensitivity and compassion.

• Have a good level of personal awareness and be willing to reflect on your own personal history and your interactions with others.

• Have a non-judgmental attitude.

• Have a flexible and adaptable approach and enjoy a varied role.

• Looking to develop your skills and knowledge, and perhaps pursue a career in the helping professions.

• Organised and detail-conscious, responsible about accurate record keeping both written and electronic.

• Good IT skills in order to complete online learning and access client details

• Able to deal with routine tasks, but enjoy the challenge of something new.

• Demonstrate respect, compassion and knowledge in all your interactions.

• Able to maintain confidentiality at all times

• Dependable and committed to Hospice work and able to commit a number of hours each week as agreed with the Bereavement Service Coordinator

• Enjoy working as a member of a team

• A commitment to our values of integrity, compassion, accountability, respect and excellence.   Other requirements

• Car driver and owner preferred

• To have had no close bereavements in the past 2 years

• To be able to attend, in full, the 12-week (every Friday) training course

• To accept the referral of at least three clients at any one time, except in exceptional circumstances to be discussed with your supervisor and the Bereavement Service Coordinator or the Families and Carers’ Lead.

• Aware of the limits of own capabilities and willingness to seek and receive guidance from a supervisor and the Bereavement Service Coordinator.

• Appreciate the importance of self-care to cope with the emotional demands of bereavement work and a willingness to participate in the regular supervision.

• Willingness, when necessary, to see clients ‘out of hours’ and/or at their home.

• Willingness to undertake further training, including ongoing Bereavement Service Volunteer training as well as mandatory Health and Safety training.

Posted for
Princess Alice Hospice (CSVA)

Register your Interest

Quick Enquiry


  • Families and Parenting
  • Health and Hospices
  • Mental Health
  • No Specific Interest
  • Older People


  • Administration and Office
  • Advice and Information
  • Befriending & Buddying
  • Counselling


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

Flexible commitment of around 24 hours per month.


West End Lane
KT10 8NA