Connections (Phone Call) Volunteer

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Right now, there are members of the RAF community in the Surrey area who are feeling particularly lonely and isolated during this Coronavirus crisis . As a Connections Volunteer you could offer the vital connection and support needed via regular phone calls. Not having someone to talk to during these challenging times can be lonely, particularly if the person is used to social activities and spending time with others.

What you will be doing.

  • Providing regular social interaction and support to RAF veterans via the telephone, each call lasting 20/30 minutes
  • Relaying any concerns to your Connections Coordinator
  • Regularly submitting an activity log summarising your interactions so we can make sure everyone is receiving the help they need

The aim of this role is to help integrate members back into the community whilst helping them to become confident and independent again.

What skills do I need?

  • Patience
  • Emphathy
  • Good Listener
  • Ability to maintain boundaries

Posted for
Royal Airforce Association (RAFA)

Quick Enquiry


  • Health and Hospices
  • Mental Health
  • Veterans and Armed Forces


  • Advice and Information
  • Befriending & Buddying


  • Accessibility
  • Age restrictions
  • DBS check required
    DBS check is not required as this is only telephone based. We would require proof of ID such as a driving license or passport.
  • Equal Opportunities Policy
  • Expenses reimbursed
    In line with RAF Association policy.
  • Health and Safety Policy
  • Ongoing support
    Provided by local Area Welfare Team.
  • Training provided
    At present, the training is only available online and consists of some reading and 2 videos. The length of the course is approximately 1 ½ hours, however, the course can be started and stopped as required. The whole course would need to be completed.
  • Volunteer induction
    Provided in form of one day training course.
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 22/02/2021

End Date: 21/02/2022

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

The time commitment required each week all depends on how many calls/beneficiaries the volunteer wishes to take on, however, on average each call would last approximately 20-30 minutes.

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