FamilyLine Volunteer

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Volunteering with FamilyLine can make a huge difference to the lives of families. Being part of a family can often be difficult without emotional support and guidance there to help. Many people feel confused by what information is available or struggle to access services close to home.

FamilyLine tackles these issues in a new and innovative way by using a network of volunteers from across the country to support people through telephone calls, emails, webchat and text messages. Our FamilyLine Volunteers are the first point of contact for those accessing the service and provide a range of support.

We need volunteers who’ve gained skills through their own personal or working life experiences. Volunteers are asked to commit to supporting adult family members for a minimum of 2 hours a week from home.

What skills do I need?

Life experience to help families, in many ways: 

Refer service users for additional FamilyLine support including Befriending and Counselling

Support family members to manage issues such a child behavior and wider family relationships more effectively

Know when to provide guidance and when it’s better to just listen

Help service users to cope with challenges that often cause family breakdowns or lead to crises

Support service users to recognise their own emotional and physical health needs

Posted for
Family Action

Quick Enquiry


  • Children
  • Disability
  • Families and Parenting


  • Advice and Information
  • IT and Websites


  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance

When can I volunteer?

Start Date: 10/09/2020

End Date: 09/09/2021

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Availability Details

Be available for a minimum of 4 hours a fortnight to offer regular one-to-one sessions or provide immediate support on the helpline.

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