Crossroads Care Surrey Community Outreach Support (CSVA)

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• Know that you are making a valuable contribution in supporting Carers in your local area.

• Acquire new skills and confidence.

• Make new friends.

The role will help Crossroads Care Surrey in responding to Covid-19 by supporting the delivery of essential shopping for vulnerable people and carers that are isolated or shielding at home. With access to your own vehicle you will respond to requests made by the Community Support Co-ordinator to complete a shopping trip for a vulnerable client. We will support clients to make online shopping orders which you would be responsible for collecting from the relevant shop and delivering to the client.

Support trips could take anything between 1 to 2 hours. You are not asked to respond to every request that we make, however we ask that you be willing to receive calls any day of the week (Mon-Fri) between 9-5.30pm to check your availability for providing support to a family. Where we can, we will roster regular session on the same days each week however we cannot guarantee this therefore your willingness to be flexible would be a great advantage.

If you are interested in taking this role on alongside another volunteer role, such as Companion or Befriender, we would be more than happy to consider you for those you are interested in.

What skills do I need?

• Access to a laptop or PC and willingness to connect to cloud-based telephone and rostering systems would be an advantage, but not essential.

General caring skills which will include:

• Patience • Sense of humour • Listening skills

• Adaptability

• Discretion

• Honesty and reliability

• Confidentiality

Posted for
Crossroads Care Surrey (CSVA)

Quick Enquiry


  • Disability
  • Families and Parenting
  • Health and Hospices
  • No Specific Interest
  • Older People


  • Driving
  • No specific activites
  • Retail


  • Accessibility
  • Age restrictions
    Over 18's preferred
  • DBS check required
    An enhanced DBS check, which the company will provide. Two relevant satisfactory references
  • Equal Opportunities Policy
  • Expenses reimbursed
    All fuel costs for travel will be reimbursed. You are not expected to incur any phone charges as we ask you to connect to our Cloud-based telephone system meaning all calls made in relation to the role will be charged to Crossroads Care Surrey. Reimbursement of mileage expenses (35p per mile)
  • Health and Safety Policy
  • Ongoing support
    • Regular support and supervisions from Care Operations team staff
  • Training provided
    Certificated e-learning training courses
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 11/11/2021

End Date: 30/11/2022

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

We would ask you to commit to engaging in a minimum of 1-3 trips per week.

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