Support Coaching Volunteer

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Mediation Surrey holds a contract with the Office and Police and Crime Commissioner to provide a coaching support service to victims of ASB (Anti Social Behaviour) and those experiencing difficulties with their neighbours. This coaching service started in 2017. It has gone from strength to strength over the last 4 years, particularly so during the lockdown months of 2020 and 2021 when our referrals increased.

We are looking for volunteers who wish to develop coaching skills.  Our casework team carries out an assessment on the telephone with each client to ensure that the client is an appropriate referral, understands the service being offered and is ready to work with the coach.

Each suitable client will usually require between one and three coaching sessions of about an hour. These sessions can be offered at intervals suitable for you and them.

The service is aimed primarily at vulnerable victims. Vulnerable is defined as:

• People who have suffered from a history of ASB which is impacting on their health, lifestyle, personal safety or quality of life.

• People who feel vulnerable /unsafe in their own home as a consequence of ASB/issues with neighbours.

• People who have a disability, learning difficulties or are suffering from a long-term illness or mental health issues, and  there is an indication that ASB will re-occur.

• People who have been targeted for any reason which could include faith, nationality, ethnicity, sexuality, gender or disability and there is an indication that this will re-occur.

What skills do I need?

We are looking for volunteers who:

• Have experience of working with vulnerable adults or other experience of working with people in stressful situations.

• Are willing to work across Surrey if required (though cases allocated will usually be more local).

• Can recognise and work with surface and underlying strong emotions.

• Are able to create options for managing the situation while encouraging ownership of the situation.

• Can commit to between 10 and 12 cases over the year. This is to ensure the ASC project can meet demand and also to    build individual confidence in coaching skills.

• Are willing to undertake on-going development and supervision.

Posted for
Mediation Surrey CIO

Quick Enquiry


  • Black, Asian & Minority Ethnic (BAME)
  • Crime and Criminal Justice
  • Disability
  • Emergency Response
  • Families and Parenting
  • Homeless and Housing
  • Mental Health
  • No Specific Interest
  • Older People
  • Prisoners & Ex-Offenders
  • Refugees
  • Veterans and Armed Forces


  • Advice and Information
  • Mentoring
  • No specific activites


  • Age restrictions
  • DBS check required
  • Expenses reimbursed
  • Ongoing support
  • Training provided
    Some provisional training dates in 2022 of: 22 & 23 January, 26 February and 2 April. Training will be a mixture of zoom and face to face sessions.
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 14/10/2021

End Date: 24/12/2021

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

Training to commence ASAP Our volunteer coaches will be trained by John Gray, from the Academy of Executive Coaching. The course has been specially adapted to the needs of our client group. Training dates will be spread over a period of a few months. Usually at weekends.

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