Reigate & Banstead Survey Results
In June 2020 Reigate & Banstead Borough Council (RBBC) and Voluntary Action Reigate & Banstead (VARB) conducted a Voluntary, Community and Faith Sector Survey. The aim was to understand the current health of the local sector, the impact of the COVID-19 pandemic and how both organisations could best use our resources to help.
120 organisations were sent the survey with 73 unique organisations responding. The groups who responded support various subsections of the community with different services across all ages.
• 91% of the organisations who responded have had to adapt their services in response to COVID19. 64% have delivered services remotely due to lockdown, with 59% stating lockdown prevented some service delivery. 57% of organisations have adapted and introduced new services to respond directly to the impact of COVID-19.
• 40% of organisations have seen demand increase. This has had to be managed despite many organisations losing income, having to work remotely or dealing with staff/volunteer absence or illness.
• 77% of organisations have dealt with this increase in demand by using volunteers. However, 51% have had to work longer hours and 37% have attempted to access additional funding.
• 78% of organisations anticipate losing income due to the COVID-19 pandemic, with 62% saying they anticipate having to use their reserves this financial year. This demonstrates the difficult situation these organisations are now in, having to use reserves just to maintain their services and cover lost income.
• The priority areas of support organisations are asking for are: funding advice; recruiting volunteers and guidance on safe ways of working.
• Other important areas include: technological support, communications and marketing and guidance on supporting the wellbeing of staff and
RBBC and VARB are now analysing the survey results and holding follow up conversations with individual organisations, based on their need. We are considering how best to respond to these identified issues and priorities. Further details will follow and are likely to include:
- providing direct individual support
- signposting to relevant resources
- identifying new routes to support, working in partnership with the Voluntary, Community and Faith Sector.